Chronic loneliness can arise when people are both socially isolated and experience a gap between their social lives and expectations.

We all have finite mental reserves, or cognitive resources. Everything we attend to uses up some of our reserves, so we often have to selectively focus our attention.

Cultural differences can arise when organizations–and their staff members–have different cultural norms, expectations, and behaviors than the people they serve.

People may experience a lack of belonging when they don’t feel accepted or included by others or don’t identify with a larger social group.

When other things take up our attention, we are more likely to fall back on habits– both good and bad ones.

Stigma occurs when a person or a group of people is subject to labeling, stereotyping, separation, status loss, and/or discrimination.

Agency comes from both the mindset that we can control how our life develops and the opportunities to make meaningful decisions for ourselves.

Trauma can be caused by many different events or experiences (direct and witnessed) that are physically or emotionally harmful or threatening.