The Toolkit
The Toolkit is designed with and for workers in nonprofit and government organizations who directly serve people in their communities.
This free toolkit invites you to take a moment to pause and reflect on your clients’ journeys. Using insights from psychology and community innovators, you can then identify and develop concrete ideas to enhance the services you provide.
It's Free!
Watch a Video Tutorial
Toolkit Features
Hands-On Experience
Hands-on experience that invites you to slow down, reflect, and imagine new ideas
Evidence-based Insights
Evidence-based insights and real-world innovations you can apply
Flexible Prompts
Flexible prompts so you can customize innovations for your clients and service contexts
Toolkit Includes
Instructions
Simple instructions (in writing and video) to get you started
Insight Cards
Eight (8) printable psychological “insight cards” that you can reference to explore innovations as well as Extended Insight Cards for further learning
Worksheets
Four (4) engaging worksheets that you can work through on your own in under 1.5 hours
Examples
Supplemental evidence and innovation examples on the website if you want to learn more
Toolkit Overview
Use insights from psychology to build on your experience serving clients and explore ways to innovate your services.
The toolkit is a hands-on experience with four simple steps that take 1~1.5 hours to complete.
The Process
1. Imagine a Persona
How would you describe a “typical” client?
2. Map the Persona's Journey
What is their experience through your service like? How do they feel along the way?
3. Use Insights to Brainstorm
What psychological effects are at play along their journey? How might you innovate your services accordingly?
4. Turn Ideas into Solutions
How will you act on your top innovation idea? What would you like to learn more about?
© Copyright 2022 Worldview Studio
A project by
Worldview Studio
Contact us
info [at] worldview.studio
Support for this project was provided by the Robert Wood Johnson Foundation. The views expressed here do not necessarily reflect the views of the Foundation.